Corporate Profile
The Associates Group Human Resources has been providing quality consulting services and workforce solutions to our clients in the National Capital Region since 1990. We have a proven track record in building and nurturing long-term relationships with clients and candidates, and by effectively matching the best candidates with suitable positions, ensuring success for our clients and our candidates.
Our Primary Areas of Business
We are a full-service recruiting and placement consulting company offering a comprehensive range of services. Our corporate headquarters are located in
TAG HR offers a comprehensive range of services. To our clients, we offer full-service contract and permanent Staffing Solutions, and offer effective Business Solutions for the progressive marketplace that exists today.
We believe we have two main focuses: One is the company that we assist in staffing and the other is the candidates or independent consultants we represent to the company. We understand the challenges faced by our clients, and work closely in partnering relationships to satisfy the evolving needs of our clients with focus on quality solutions, leading to their success.
Resource Performance Management Policies
Our goals for high customer satisfaction are met by managing resource performance standards, by ensuring that our process includes the following:
- Develop an objective basis for talking about performance
- Let resources know the difference between acceptable and unacceptable results and conduct
- Ensure that good communication is maintained with the clients and consultants, so that the consultants will know when the job is well done or not
- Let resources know of our and our clients’ expectations about job performance
- Encourage an open and trusting relationship with resources
The success of our clients, our consultants, and our company is very important to us, and we take a share of the credit for the success of our consultants and a portion of the blame for their failures, and we strive to help our consultants to follow rules, learn more about their job, and achieve expected results, in order to ensure success.
Corrective Action Process
If reports of poor performance are received, we take prompt corrective action to respond to the situation. The following actions are taken.
Acting Immediately
Client input is sought immediately, to ensure that our clients’ concerns are dealt with in as short a time frame as possible. Consultants do not always perform according to expectations. If we have a consultant who is performing below standard, we let them know as soon as it occurs, and take corrective action, as necessary.
Obtaining Direct Feedback
Detailed feedback is sought from the clients, specifically from the consultants’ direct supervisors and peers. First-hand information is preferred, with as much detail as possible.
Communication Policies
Communication is integral to any business, but is significantly more important to our business. Effective communication with our clients and our candidates is incorporated into our policies and procedures, and are described in the following sections.
Communication Policy with our Clients
Communication is an integral part of our business, and good communication with our clients ensures that we can maintain the high level of client satisfaction that is defined in our mandate. We make every effort to ensure that our clients feel that they have open communication with us and we work hard to ensure that we maintain successful relationships with our clients, which are the most valuable aspects of our business.
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