Resource Performance Management Policies
Our goals for high customer satisfaction are met by managing resource performance standards, by ensuring that our process includes the following:
- Develop an objective basis for talking about performance
- Let resources know the difference between acceptable and unacceptable results and conduct
- Ensure that good communication is maintained with the clients and consultants, so that the consultants will know when the job is well done or not
- Let resources know of our and our clients’ expectations about job performance
- Encourage an open and trusting relationship with resources
The success of our clients, our consultants, and our company is very important to us, and we take a share of the credit for the success of our consultants and a portion of the blame for their failures, and we strive to help our consultants to follow rules, learn more about their job, and achieve expected results, in order to ensure success.
Quality Control
Regular Quality Control measurements are carried out to ensure that resource performance meets or exceeds client expectations, and to ensure client satisfaction throughout the duration of the contract. Clients and consultants are contacted on a regular basis to ensure that any issues or potential issues are identified early, and dealt with immediately.
Keeping Records
Written records are maintained of consultants’ performance. We rely on information and feedback from our clients, as well as our own assessment of the consultants’ performance.
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